Refund Policy

Last Updated: August 2025

At Kaangu, we take pride in the quality of our work and always aim to deliver services that meet — and exceed — your expectations. However, we understand that issues can occasionally arise. This Refund Policy explains how we handle refunds and service complaints fairly and transparently.

General Policy

1.1 Refunds are considered on a case-by-case basis and apply only to services booked directly through Kaangu.
1.2 Refunds are not automatically issued once a service has been completed, but we will always review concerns promptly and fairly.
1.3 If you are dissatisfied with any part of our service, please contact us within 24 hours of completion at info@kaangu.com, and we will investigate the issue.

Eligibility for Refund or Rework

A refund, re-clean, or service correction may be offered if:

The service was not completed to the agreed standard.
There was an error, omission, or fault caused directly by Kaangu’s team.
The issue is reported within 24 hours of the service date.

Kaangu reserves the right to inspect the property or request photographic evidence before approving a refund or re-visit.

Exclusions

Refunds will not be issued if:

The property was in poor or unsafe condition preventing proper service.
Access was denied or the client was unavailable at the agreed time.
The client provided incorrect information or expectations that differ from the booking.
The issue relates to pre-existing damage, wear, or third-party interference.
The complaint is made more than 24 hours after the service.

Partial Refunds

In some cases, a partial refund or credit note may be issued at Kaangu’s discretion if:

Only part of the service was unsatisfactory.
An alternative resolution (e.g., re-visit) is declined by the client.

Deposits and Cancellations

Deposits are non-refundable if a booking is cancelled with less than 24 hours’ notice.
If Kaangu must cancel a service for unforeseen reasons (e.g., staff illness, vehicle breakdown, or safety issue), the client will receive a full refund or the option to reschedule.

Refund Method

Approved refunds will be processed within 7–10 business days via the same payment method used for the original transaction.

Contact

To request a refund, re-clean, or raise a service concern, please contact:
📧 info@kaangu.com

Please include your name, booking reference, service date, and a brief description of the issue.

Kaangu — Reliable, fair, and committed to your satisfaction.